Returns

We really want you to be pleased with your purchase from Smiffys but if for any reason you are not satisfied we will do our best to help you. We offer a 30 days money back guarantee from date of delivery on all order, this doesn’t exclude non-returnable item (See list below).

 

Is it possible to return my order?

Yes it’s possible as long as you have the costume packaging. DON’T THROW IT AWAY

If your costume is not suitable for any reason or your event has been cancelled, you are welcome to return it to us for refund.

If unfortunately you find your order is damaged or faulty it can be returned to us for a full refund within 30 days from the delivery date.

PLEASE NOTE: When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.

 

How do I organise a return?

To return an item please either login to your account by clicking here, go to the “My Returns” tab and requesting a return or click here to contact us via email.

 

Damaged Products

If you wish to return an item that is faulty, the most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at customerservice@smiffys.com.au. Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return.

 

When sending an email please provide the following information:

Your e-mail address

Your telephone number

Your order number

A brief description of the problem

 

We will reply to you ASAP and we may ask for extra information that we may need, which may include photos of the product and the packaging

When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.

Please do not return anything until we say, as this may prevent us from being able to deal with your request.

 

The following products are non-returnable:

Underwear

Socks and stockings

Eyelashes

Wigs, beards, facial hair or any type of artificial hair

Prosthetics, fangs or any other fake teeth

Cosmetics

Items and packaging in not new condition